Refund and Returns Policy

1. General Overview

This Refund and Returns Policy (the “Policy”) governs the procedures for returning products purchased from greatpro (the “Website”). By placing an order, you agree to comply with the terms set out below.

2. Eligibility for Returns

2.1 Return Window

Requests for a return or refund must be submitted within 30 calendar days from the date you receive the item.

2.2 Condition of Returned Items

To be eligible for a return, the product must be:

• Unused, undamaged, and in its original packaging.
• Accompanied by the original receipt or order confirmation.

2.3 Non‑returnable Items

The following items cannot be returned or refunded:

• Personalized or custom‑made products.
• Perishable goods, health, or personal care items.
• Products marked as “Final Sale” at the time of purchase.

3. Return Process

3.1 Initiating a Return

To start a return, contact our support team at [email protected] or call +1(806)737-9486‑9486. Provide your order number, reason for return, and preferred resolution (refund or exchange).

3.2 Shipping the Return

After approval, you will receive a Return Merchandise Authorization (RMA) number and instructions for shipping. You are responsible for the cost of return shipping unless the return is due to a defect or an error on our part.

4. Refunds

4.1 Refund Method

Refunds will be issued to the original payment method within 7‑10 business days after we receive and inspect the returned item.

4.2 Partial Refunds

If the returned item is not in its original condition, we reserve the right to deduct a restocking fee of up to 15% of the purchase price.

5. Exchanges

If you wish to exchange an item for a different size, color, or model, follow the return process outlined in Section 3. Once the original item is received and inspected, we will ship the replacement at no additional cost, subject to availability.

6. User Responsibilities

• Provide accurate contact information when placing an order.
• Inspect the product upon delivery and report any issues within the return window.
• Package the item securely to prevent damage during transit.

7. Legal Disclaimers

greatpro reserves the right to amend this Policy at any time without prior notice. Continued use of the Website after changes constitutes acceptance of the revised terms. This Policy does not affect any statutory rights you may have under applicable consumer protection laws.

8. Contact Information

If you have questions about this Refund and Returns Policy, please contact us:

Email: [email protected]
Phone: +1(806)737-9486‑9486
Address: greatpro,